chapter  4
Listening skills and knowledge
Pages 26

Supervision is a formative process which allows the health worker to self-assess their working practice, self-analyse the reasons for their thoughts and feelings and reflect deeply on the profundities of what may have been heard or interpreted. Restorative clinical supervision is a model which focuses on the capacity of the health worker to work as a supervisor, to engage in their clinical work rather than on the clinical work itself. The health worker invariably respects their opinions and is able to enhance their independent functioning, particularly if their decisions are validated and sanctioned. The administrative stage ensures the quality of the work remains consistent and outlines room for improvement. This stage guarantees that there is both the environment and the space to enable the health worker to express their personal distress. It is concerned more with the managerial aspects to affirm that both personal and professional resources are appropriate and available.