chapter  1
9 Pages

The contemporary context of job burnout

ByMICHAEL P . LEITER , ARNOLD B . BAKKER , AND

Despite a considerable body of knowledge about the nature of job burnout, its causes, and its consequences, burnout continues as a major career crisis in the twenty-first century. The persistence of burnout over time and its prevalence around the world support the idea that burnout reflects a fundamental challenge of working life (Maslach et al., 2001; Schaufeli et al., 2008). People do not simply shrug off frustrations at work, but react in ways that are reflected in their energy (exhaustion), involvement (cynicism), and efficacy. That quality of people was not specific to late twentieth-century America, but was a pervasive, widespread phenomenon.