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PUBLIC LIBRARIES AND I & R: MANAGEMENT.,rSTAFF TRAINING, AND EvALUATION

Getting Staff Involved in Providing Community Information

SUMMARY. Staff involvement with community information starts at the administrative level with planning and commitment. Part of the planning process is assessing what other agencies in the community are doing to provide community information, and determining the library's role in this process. It should be clear to staff that providing information about community resources is a legitimate part of the total information service offered by the library, not a nonessential extra-work addition. Staff training is an ongoing process, and an essential part of becoming comfortable in using the community resource file. The skills which administrators bring to the implementation of a new service say a great deal about how they manage any change. If initial planning has been well thought out, adequate training offered, and communication good between public service staff and those responsible for coordinating the service, staff acceptance and use of the new service should be high.