chapter
26 Pages

This Search Necessary? Bases, Reference Sources,

Line Data Referrals

SUMMARY. Reference service as practiced in most large libraries meets the criteria for information and referral services as set forth by the Community and Information Referral Task Force of the National Commission on Libraries and Information Science. Because most reference service these days also includes some form of on-line data base searching, user expectations at the reference desk are heightened and in some cases unrealistic or unreasonable. Librarians must be able to make the decision to utilize print resources, conduct online data base searches, or refer users to more appropriate sources to satisfy their information needs. On-line data bases, 10 particular, are not always the first resource to consider.