chapter  I
12 Pages

& R in an Academic Library

Even a casual observer of the American library scene today would have to conclude that "Information & Referral Services" (I & R) are no longer confined to public library reference services. If I & R services are those that "facilitate the link between a person with a need and resources outside the library which can meet the need" (Childers, 1984, p. 1), then reference departments in many public academic libraries now promote links to resources outside any library as an integral feature of their mission. Since I & R is defined by the nature of the link facilitated and not by the type of library offering it or the type of patron receiving it, its scope is broader than usually acknowledged in library literature.