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Evaluating Reference Librarians: U sing Goal Analysis as a First Step

How does one go about evaluating reference librarians? This is a question which concerns many librarians. Over a year ago, an RASD discussion group on "Performance Standards and Evaluation of Reference Personnel" was formed; at the 1984 ALA Midwinter Meeting in Washington, evaluating reference librarians was a major area of interest at an ACRL discussion group for heads of public/readers' services. Academic librarians who have acquired faculty status, or have otherwise been asked to participate in formal evaluative procedures, are especially concerned. They find themselves in the position of having to evaluate reference performance, a major activity of many librarians, with no guidelines or criteria save those designed for teaching faculty.