chapter
6 Pages

Introduction: Forging Lasting Symbiotic Relationships Between Libraries and Vendors

The idea and genesis for this volume devoted to the topic of library and vendor relationships, began some twelve years ago. My professional background, education, and experience have focused on the application and development of computer systems in libraries. This expertise has impressed upon me the essential need for a positive and successful relationship between libraries and vendors. I fear that despite our mutual needs there are fundamental misunderstandings between libraries and vendors. In some cases, these misunderstandings lead to mistrust, broken relationships, and failed initiatives. These failings hurt both libraries and vendors.