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18 Pages

Library/Vendor Relations: The APA Experience

ByLinda Beebe

Maintaining a strong, thriving relationship among database providers, vendors, and libraries requires a delicate balance. The library is the mutual customer for the provider and vendor; consequently, the customer needs must be paramount with both provider and vendor working to avoid any conflict in policies and procedures. At the same time, both provider and vendor have business requirements that also must be met.