ABSTRACT

Human Error remains a significant causal factor in incidents and accidents across a range of high-risk industries. The development of specific error management training programs has recently been suggested as a key strategic response to the ongoing impact of error at the individual and team level. However, we still lack a sophisticated understanding of how error management training might best be deployed, and we lack a clear scientific definition of best practice in error management training. This chapter presents the findings of a preliminary interview-based study designed to explore and document the informal error management strategies used by expert Training Captains in the commercial aviation environment. The interview data provides a range of insights into the processes of error management employed by expert pilots.