ABSTRACT
This chapter begins with a review of the agent augmentation literature, highlighting the limited examination of team-level human– agent collaboration, the limited use of agents as first-class team members, and the lack of research on augmenting macrocognitive processes. It introduces a conceptual framework for designing and managing effective human–agent teams. These are their sociotechnical structure, the team-level augmentation strategies and corresponding characteristics of agents that may be most effective for human–agent collaboration, and the collaboration performance monitoring required to dynamically aid the cognitive processes of teams and their members. The chapter highlights several combinations of augmentation strategies and agent characteristics that could assist teams completing different types of collaboration tasks and delineate how these agents enhance various macrocognitive processes. Cognitive augmentation of individual humans can be employed in many different general application domains. Research in cognitive augmentation has focused mostly on individual augmentation and on multi-agent teams.
