ABSTRACT
In order to achieve a life-span for products that is optimum for sustainability, the ways in which consumers use products cannot be left to chance. Producers of electrical and electronic products, the focus of this chapter, can actively intervene to educate users, persuade them to beh ave in a particular way, monitor products and their usage, advise consumers on positive action and receive their feedback. Such intervention is termed 'life cycle management' and is part of overall producer responsibility. This chapter looks at the nature of life cycle management, including its technical, economic and social aspects, describes a research project which attempted to establish some relevant principles, and draws conclusions on its future. Results from these two project trials illustrate the potential value of product life cycle information, both for understanding user behaviour and aiding repair and design.
