ABSTRACT
This chapter highlights the requirement for a central resource and facility for sharing and storing the information that the team generates. A central knowledge repository will, in theory, ensure that the team's success is captured, communicated and shared, thereby increasing the knowledge that the team has as a whole. Direct benefits of a central knowledge base will be the reduction in duplication of effort, reduced confusion and less wasted time working on documents that have since been updated. Whether the focus of the virtual team is a particular project or it has a more long-term and general remit, information will be generated throughout the team's life. There are many types of knowledge and information tool available to virtual teams. It will be the responsibility of the team itself to maintain the system, which may include removing out-of-date information, keeping newsboards up to date and restructuring when the system no longer meets the needs of the team as it evolves.
