ABSTRACT
This chapter provides more insight into the issue by presenting the results of empirical research in the Netherlands. Eight assignments were used for measuring operational internet skills, four for measuring formal internet skills, three for measuring information internet skills, and two for measuring strategic internet skills. The three studies differed in terms of the context in which the skills were applied: government, general-leisure, and health information services, respectively. The chapter focuses on the specific internet skills that cause people to have problems when using the internet, and how these problems differ by age. The findings are based on the analysis conducted by Van Deursen and Van Dijk and cover the first performance test, in which 109 subjects participated. The most important factor determining all types of internet skills is the level of educational attainment. The higher educated the subject, the better they perform on operational, formal, information, and strategic internet skills.
