ABSTRACT
FRAPORT AG, the owner and manager of Frankfurt Airport, has expanded its emergency management system with a component for crisis intervention and so called psychological first aid. The cultural particularities of various people from different countries at an international airport must always be inquired about and considered. At FRAPORT AG, the Airport Operational Committee (AOC) regularly holds meetings and exercises with the responsible persons. Experience in mutual work areas with external customers and specifically airlines is helpful as well as the Catholic and Protestant pastors working at Frankfurt Airport. The medical services unit at Frankfurt Airport has already conducted several training sessions based on the Mitchell concept for their employees in close cooperation with German Air Traffic Control (DFS/ATC) in Langen/Germany. The members are primarily responsible for taking care of meeters and greeters. The taking care of helpers, others involved in the mission, airline will be done by the critical incident stress management (CISM) team of Medical Services.
