ABSTRACT
This chapter presents a theoretical model delineating the importance of perceived responsiveness, the perception that one is genuinely cared for and understood, as an invaluable resource for managing occupation stress. It focuses on past research and theory by emphasizing perceived responsiveness and other supportive processes in the workplace as central to the development of trust within work relationships. The chapter explores the possible role of responsiveness within various work–relationship contexts, as these processes may unfold differently depending on the distribution of perceived power and authority within the relationship. It also presents a relational approach to understanding the interplay between job stress and coping in the workplace. A stress and coping framework which incorporates perceived responsiveness as a valuable resource would make a significant contribution to the organizational and occupational health literatures. The chapter provides perceived responsiveness as one potential mechanism through which social support and supportive behaviors lead to positive outcomes.
