ABSTRACT
The management of risks is a cornerstone of digital governance, ensuring that the strategic objectives of the business are not jeopardized. Risks related to digital programs are increasingly a leadership issue as the impact on the business of a failed or mismanaged project or a thunderous flow of negative posts in social media, can have devastating consequences. However, managing risks and exercising proper governance is a challenging experience for business managers faced with an overwhelming amount of data, communication-channel proliferation, technical complexity, a dependence on an increasing number of service providers, and limited reliable risk monitoring information. As a consequence, management is often concerned whether risks are being cost effectively addressed, and they need assurance that risks are under control.
