ABSTRACT

Written by a range of international industry practitioners, this book offers a comprehensive overview of the essence and nature of airline operations in terms of an operational and regulatory framework, the myriad of planning activities leading up to the current day, and the nature of intense activity that typifies both normal and disrupted airline operations.

The first part outlines the importance of the regulatory framework underpinning airline operations, exploring how airlines structure themselves in terms of network and business model. The second part draws attention to the operational environment, explaining the framework of the air traffic system and processes instigated by operational departments within airlines. The third part presents a comprehensive breakdown of the activities that occur on the actual operating day. The fourth part provides an eye-opener into events that typically go wrong on the operating day and then the means by which airlines try to mitigate these problems. Finally, a glimpse is provided of future systems, processes, and technologies likely to be significant in airline operations.

Airline Operations: A Practical Guide offers valuable knowledge to industry and academia alike by providing readers with a well-informed and interesting dialogue on critical functions that occur every day within airlines.

part I|101 pages

Planning for products and customers

chapter 1|15 pages

Regulatory framework

chapter 2|13 pages

Market, product, and customer

chapter 4|17 pages

Network design strategies

chapter 5|12 pages

Customer points of contact

chapter 6|28 pages

Airport infrastructure

part II|75 pages

Planning for operations

chapter 7|11 pages

Operational environment

chapter 9|15 pages

Crew planning

chapter 10|12 pages

Maintenance planning

chapter 11|10 pages

Airside resource planning

chapter 12|16 pages

Facilitation

Immigration, customs, and quarantine

part III|141 pages

Operating the current day

chapter 13|13 pages

Ramp operations

chapter 14|13 pages

Baggage processes

chapter 15|12 pages

Air cargo processes

chapter 16|19 pages

Aircraft load planning and control

chapter 17|15 pages

Dispatch and flight following

chapter 18|13 pages

Operational safety

chapter 19|20 pages

Operating a flight

A pilot’s perspective

chapter 20|24 pages

Operating a flight

A flight attendant’s perspective

chapter 21|9 pages

Operating a flight

A passenger’s perspective

part IV|37 pages

Operational disruption management, performance, and the future

chapter 22|17 pages

Operational disruptions

Causes, strategies, and consequences

chapter 24|7 pages

Changes to the operating environment