ABSTRACT
This chapter explores the various functions of ramp operations, including airport infrastructure requirements, and the processes and equipment required for aircraft arrival, servicing and departure, as well as the safety considerations for ramp operations including industry regulations and standards. Airport infrastructure to support aircraft parking and servicing varies significantly; it is not merely a matter of providing a paved and appropriately line marked surface for the aircraft to taxi to and park. Prior to the arrival of any aircraft, ground personnel must ensure that the bay itself is ready to receive the aircraft. Aircraft receipt involves the process of the aircraft taxiing into an aircraft parking bay and coming to a complete stop, and the shutting down of the aircraft's engines. Heavy vehicular movements – and indeed aircraft movements – in the ramp environment require firm passenger marshalling and control to ensure their safety when transiting between the aircraft and terminal.
