ABSTRACT
This introduction presents an overview of the key concepts discussed in the subsequent chapters of this book. The book explores how different groups of medical professionals interact with the UK's National Reporting and Learning System, which records all patient safety incidents and near-misses that individuals take the time to report. It offers a critical examination of patient safety in the media. The book describes a paradox in the media's representation and portrayal of patient safety, pointing out that only 'bad news' stories such as high profile incidents are reported. It explores the role and the voice of patients in patient safety, by looking back at the development of user involvement in UK health policy and health social movements. The book suggests that non-adherence to rules and guidelines are not something that occurs in an ad hoc fashion, but is systematic and predictable. It focuses on the threats to patient safety linked to information technology systems utilized in medication administration.
