ABSTRACT
This chapter shows that workplace design is far more than simple space planning and the layout of desks. The office/workplace needs its relative value and performance assessed in terms of how well it performs for the people who use it. One of the key aspects of the approach is workplace transformation and the role of the relationship between the employee, their physical and virtual space in their work. Trends in workplace design demonstrate that organisations are responding to the increasing cost of office accommodation by looking to derive more measurable benefits from investment in their real estate. The emerging workplace model suggests that the boundaries between public and private, work and leisure and domestic environments have been eroded. The strategic business advantage of a planning process designed around feedback from building occupants is that it provides a road map of the design and investment of its future workplaces.
