ABSTRACT
The purpose of this chapter is to explain what the third part of the generalised Value Adding Management model, called “Added Value” or “Outcome”, is in a FM and CREM context. The chapter starts with an overview of the different added value parameters that have been included in various studies on the added value of FM and CREM. Next we present the results from our recent research on how FM and CREM practitioners in Denmark and the Netherlands prioritise added value parameters, and how that relates to the FM Value Map developed by Jensen (2010). Based on the literature and our recent research we have made a selection of twelve added value parameters, which we present in the third section. The fi nal section shows how added value parameter can be measured according to the literature, and how it is measured in practice.
