ABSTRACT
Facility Management (FM) is a key function in managing facility services and working environments to support the core business of the organisation. A lot of companies have recognised FM as an important management strategy capable of reducing the costs of facilities (Chotipanich, 2004). A discussion is taking place about the added value of FM as a function within organisations and the services they provide. A clear expression of this is the large number of FM-related studies that have been conducted focusing on different aspects of FM and their added value for primary processes, quality, time, risk and relationship quality (Kok et al., 2011; Jensen and van der Voordt, 2015).
