ABSTRACT

From the editor team of the ground-breaking Consumer-Brand Relationships: Theory and Practice comes this new volume. Strong Brands, Strong Relationships is a collection of innovative research and management insights that build upon the foundations of the first book, but takes the study of brand relationships outside of traditional realms by applying new theoretical frameworks and considering new contexts. The result is an expanded and better-informed account of people’s relationships with brands and a demonstration of the important and timely implications of this evolving sub-discipline.

A range of different brand relationship environments are explored in the collection, including: online digital spaces, consumer collectives, global brands, luxury brands, branding in terrorist organizations, and the brand relationships of men and transient consumers. This book attends to relationship endings as well as their beginnings, providing a full life-cycle perspective. While the first volume focused on positive relationship benefits, this collection explores dysfunctional dynamics, adversarial and politically-charged relationships, and those that are harmful to well-being. Evocative constructs are leveraged, including secrets, betrayals, anthropomorphism, lying, infidelity, retaliation, and bereavement. The curated collection provides both a deeper theoretical understanding of brand relationship phenomena and ideas for practical application from experiments and execution in commercial practice.

Strong Brands, Strong Relationships will be the perfect read for marketing faculty and graduate students interested in branding dynamics, as well as managers responsible for stewarding brands.

chapter |9 pages

Introduction

Strengthening our understanding of the importance of brands to consumers, firms, and society at large

part 1|50 pages

How contexts shape brand meaning

chapter 2|20 pages

Framing the game

How brands’ relationships with their competitors affect consumer preference

part 2|56 pages

Brands, identities, and self-expression

chapter 4|18 pages

Boys will be brands

Exploring male consumer-brand relationships

chapter 5|14 pages

Brand relationships and self-identity

Consumer use of celebrity meaning to repair a compromised identity

chapter 6|11 pages

How lonely consumers relate to brands

Insights from psychological and marketing research

chapter 7|11 pages

Identity degrading brands

part 3|42 pages

Humanizing and anthropomorphizing brands

chapter 8|16 pages

Befriending Mr. Clean

The role of anthropomorphism in consumer-brand relationships

part 4|42 pages

#BrandsOnline

chapter 11|11 pages

From stranger to friend

Shaping consumer-brand relationships with social media

chapter 13|16 pages

Customer-to-customer relationship management (CCRM)

How marketers can successfully engage consumers online

part 5|81 pages

Relationship threats and endings

chapter 14|13 pages

The unfaithful brand

When flirting with new customer segments, make sure you are not already married

chapter 15|17 pages

Dyads, triads, and consumer treachery

When interpersonal connections guard against brand cheating

chapter 16|17 pages

This brand is just not that into you

Exploring the role of firm integrity in how consumers react to customer firing

chapter 17|13 pages

Communitas interruptus

Consumer experiences of leaving community

chapter 18|19 pages

Consumers’ experience of brand withdrawal

Unfolding consumption bereavement theory

part 6|60 pages

Building the brand-driven organization

chapter 19|10 pages

Building brands from the inside out

Three practitioner stories

chapter 20|15 pages

Branding terror

Building notoriety in violent extremist organizations

chapter 22|13 pages

Success factors for the implementation of an intended brand personality

Conceptual framework and insights from the Swiss luxury industry

part 7|50 pages

Systems and metrics for measuring brand relationships