ABSTRACT
This chapter introduces a quality management framework for implementing and managing the 24-hour Advance Manifest Rule based on a case study for a liner shipping company. The chapter starts by investigating the relationship between quality management and maritime security in the context of international shipping and port management before outlining the need for a case research application of quality management principles into the emerging field of maritime security. Throughout the case study, we demonstrate how the proposed framework has been successfully applied to ensure regulatory compliance and quality assurance for the 24-hour rule. The case research objective is to achieve a balance between the regulatory framework and the quality management framework so that the requirements of both regulators and customers are equally met.
