ABSTRACT
The unexpected resignation of a Technical Services co-manager allowed a unique opportunity for examining and re-visioning all workflows and staffing in a centralized Technical Services department serving the two libraries of the University of Northern Colorado. The past, present, and future of Technical Services, including the growing importance of electronic resources, was researched both within the institution and its peer institutions by a task force. Polling staff and faculty and thinking out of the box helped lead to an organizational model based on timelines rather than materials formats.
