ABSTRACT
The global Islamic finance industry is undergoing series of reforms, and one of the key areas often emphasised in the literature on Islamic finance is the need for robust legal and regulatory frameworks to avoid misappropriation of funds and fraud in banking transactions that are ordinarily supposed to be Shari‘ah-compliant. The regulatory agency has done a tremendous job in deploying information and communications technology in day-to-day business transactions. However, a viable method for resolution of e-banking disputes in Malaysia, Association of Southeast Asian Nations region and the Gulf Cooperation Council region, which are the primary domain of Islamic finance, is quite a mirage. The need for a viable online dispute resolution platform in the Malaysian Islamic finance industry is overdue as consumer appeal for mobile banking has witnessed a tremendous increase over the years. The survey serves as a pointer for banking technology service providers to tap into the potential market for e-banking services.
