ABSTRACT
“Mobility as a Service” (MaaS) is a mobility distribution model that, through a single interface for planning, reserving and paying for trips, allows the user to combine different transport modes in a tailored mobility package. It seems to have emerged as a response to the personalized mobility needs of more and more de-synchronized urban populations, while, at the same time, promoting a sustainable transport system. The chapter examines the core characteristics of MaaS and reflects upon the emerging criticalities of the model.
