ABSTRACT

There is growing conviction that cities embedded and reconfigured with information and communication technology (ICT) are in a state of reinvention for which some kind of ever-evolving labelling is required, the most recent being the smart city. This chapter focuses on the 'Making Seoul Safer for Women' project, which is run under the Zero Violence to Women policy, one of the many innovative and progressive policies adopted by the Seoul Metropolitan Government (SMG) from its ever-evolving, citizen-centric e-governance programmes. It presents a brief overview of how the SMG's e-government infrastructure has developed from both traditional practices and an information society fuelled by Korea's ICT development policies. External factors such as corruption and financial crises have also influenced the direction and progress of e-government infrastructure. The chapter discusses the Making Seoul Safer Project, and focuses on how ICT has been used to enable inclusivity in e-government and to impact the everyday lives of Seoul's residents.