ABSTRACT
Social interaction is regarded central in prevention, planning, handling and evaluation of unforeseen (UN) events. Hence, the social interaction factors may vary in different phases and conditions. This is also the case even when conditions are unpredictable compared to situations of low or without risk. We therefore apply an UN-oriented «Bow tie» model that focuses on three main stages related to the development of a serious event;
Phase 1: Preparation/identification of hazard signals and barrier development
Phase 2: Occurrence of an unexpected event/accident
Phase 3: Measures/stabilization
The purpose of this paper is to investigate social interaction, the term and phenomenon at risk, and how social interaction factors behave under such conditions. How do social interaction factors relate to the different phases given by the «Bow tie» model? And, of what significance can this have related to education and training as well as the competence of a complex and interdependent organization? We will in this paper argue that social interaction plays a crucial role in meeting the unforeseen and discuss this accordingly.
