ABSTRACT
This chapter evaluates Maslow's Hierarchy of Needs and how it relates to patients, healthcare providers and staff. It addresses the Herzberg Two-Factor Theory and how it relates to patients, healthcare providers and staff. The chapter analyzes the impact, Health Information Technology (HIT) has on provider, staff and patient satisfaction. The bottom four categories of Maslow's Hierarchy, also known as the deprivation needs, include those needs that if not met, create such a deprivation in one's life that they must be satisfied for progression to self-actualization. Of the deprivation needs, the physiological needs are the most basic for human survival including food, shelter and clothing. The two stages on Maslow's Hierarchy relate to relationships, where individuals desire a sense of belonging and esteem or accomplishment. Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a patient satisfaction survey and data collection methodology that is required by the Centers for Medicare and Medicaid Services for most hospitals in the United States.
