ABSTRACT
In this paper, we describe the new technology “mobile registration agent which will allow optimizing the time of passenger check-in. In airports, during peak times, queues are formed for registration. The passenger terminal of the Moscow Domodedovo Airport has an International Air Transport Association (IATA) ‘‘C” certificate, and according to IATA standards, the waiting time of passengers in the queue should be 10 - 20 min $ 10 - 20 {\text{min }} $ https://s3-euw1-ap-pe-df-pch-content-public-p.s3.eu-west-1.amazonaws.com/9781351238649/806ec0f8-edeb-46a3-a2c1-6bc8baeb1a41/content/inline-math53_1.tif"/> . In reality, this time is more than 30 min $ {\text{min }} $ https://s3-euw1-ap-pe-df-pch-content-public-p.s3.eu-west-1.amazonaws.com/9781351238649/806ec0f8-edeb-46a3-a2c1-6bc8baeb1a41/content/inline-math53_2.tif"/> , one of the reasons for which is the uneven arrival of passengers. In this paper, we examine the causes of the uneven arrival of passengers at the airport. The average waiting time of passengers in queue on registration is calculated based on the analysis of the average distribution of takeoff and landing operations during the day and the arrival profile of passengers at Moscow Domodedovo Airport. Methods such as data analysis are used for this purpose. As a result of the research, the expediency of introduction of technology “Mobile registration agent” in Moscow Domodedovo Airport is proved. The results of the research can be implemented in practical activities of different airports, which have problems with queues for registration.
