ABSTRACT
As a novel method for creatively engaging citizens and stakeholders to find solutions to complex problems, co-design holds great promise for policymakers. It has been vaunted as a way to generate more innovative ideas, ensure policies and services match the needs of citizens, achieve economic efficiencies by improving responsiveness, foster cooperation and trust between different groups, meaningfully engage the ‘hard to reach’ and achieve support for change. This chapter considers how we might determine whether co-design has real potential to dramatically improve policy processes and outcomes. Drawing on relevant literature on participatory design, design thinking and public-sector innovation, this review explores the meaning and potential of co-design in the context of public policy. It highlights the philosophical underpinnings and normative implications of participatory design and questions the feasibility of achieving the promised outcomes in the challenging context of contemporary policymaking.
