ABSTRACT
This chapter aims to contribute to the debate about how best to provide services for people with disabilities in cultural heritage sites by providing an example of best practice. It provides a model that can be used by professionals to design access provision in cultural heritage sites. The chapter discusses inclusive capital, which is a model of developing access in institutions in five stages, and an analysis of these stages in Yosemite National Park's Deaf Service. It argues that the most widely used models of disability, such as the medical and the social models of disability, as described by Barnes and Mercer, have done little to emphasise the elements of access in ensuring inclusive capital. The chapter outlines a survey of philosophy on human values that evolved into theories of non-economic capital, and describes how the philosophical history of human capital as value evolved.
