ABSTRACT
This chapter focuses on the internal and external communications of the school as a preliminary investigation amongst the staff as it met the criteria. It considers appropriate, namely that it involved the 'brainstorming' and involvement of a wider group of people; it is a technique which focuses attention on the most urgent matters. The chapter describes concepts of Total Quality Management (TQM), in relation to the field of primary school education, has revealed them as natural and with obvious application. Most of the short-term objectives had been met by the end of the summer term and by the end of the year, within six months of the survey. It was agreed that the overall long-term strategy would focus on more specific issues of curriculum quality. A major programme of curriculum review had been in progress at the time these issues of TQM and parental response were raised and for this reason the questions relating to curriculum issues were more general.
