ABSTRACT
The chapter argues the Results-based management, managing for results and performance-based management have become familiar terms in the public administration of many jurisdictions. The success of these initiatives is not always evident but efforts continue and gradual progress is being made in improving performance measurement in the public sector. The chapter suggests that three factors are emerging that will be key characteristics of developed society in the twenty-first century: complexity, collaboration, and citizen engagement. It highlights several specific challenges dealing with accountability, reporting of performance and measuring performance and how they would have to change to support results-based governance. The chapter suggests that results-based governance can help meet the challenges to traditional governance. It argues that government and governance cannot work in a complex collaborative citizen-focused society without effective measurement, accountability, evaluation and audit; hence, results-based governance is essential. The chapter focuses on the potential benefits from results-based governance but also focused on the challenges.
