ABSTRACT
That decision-making is knowledge-driven can hardly be considered a piece of news. Thus, Olson & Biolsi (1991, p. 241) suggest that ‘experts have a vast body of specific knowledge on which they consistently draw to generate efficient performance,’ and Scribner (1986, p. 27) noted:
The crucial role of setting and task-specific knowledge is well documented in practical problem solving. The hallmark of expert problem solving in the dairy lay in the fact that experienced workers were able to use specific job-related knowledge to generate flexible and economic solution procedures. In every job examined, these procedures were constructed around, and relied on knowledge specific to the setting and relevant to the task at hand.
