ABSTRACT
Many critical activities, such as air traffic control, industrial process control, and military command and control, are accomplished by individuals and teams interacting through complex, technology mediated systems. These task environments, which can be characterized as dynamic decision-making (DDM) situations, place high demands on the skills and capabilities of operators. DDM tasks are dynamic, ambiguous, and emergent, necessitating rapid assessment of the situation as it unfolds, diagnosis and prioritization of possible actions, and implementation of appropriate task strategies. DDM tasks place heavy demands on decision makers, necessitating high levels of expertise to enable the strategic action and adaptive performance required for team effectiveness.
