ABSTRACT
As Hollnagel has observed elsewhere in this volume, there are four related capabilities that characterize a resilient organization or system. One of these is the ability to be critical; that is, the ability to monitor the performance of items that may threaten its continued existence, including its own performance. While most (if not all) organizations that survive in the real world are preoccupied with measurements, from profitability and financial performance to safety and quality measures, the needs of measurements for resilience engineering need to be specified in terms of the business processes related to resilience.
