ABSTRACT
With the term ‘E-Contacts’ we refer to all information, passing between actors in a network by electronic means. This includes EDI, E-Commerce, E-Business, E-Procurement and E-Mail. According to Forrester Research (2000), the consumeroriented E-Commerce sales value (B2C) in Europe is assumed to grow from $3 million in 1999 to $232 million in the near future. The value of business-to-business transactions (B2B) will be six times as high. For that reason, we will focus on the B2B part, in combination with other E-Contacts that are complementary to these B2B contacts, such as E-mail and EDI.
