ABSTRACT
Enterprise social computing promotes participation from people at all organizational levels, from collaborative document writing to social bookmarking and content tagging, making knowledge capture part of the everyday work process. It helps bridge a key gap between the current (over)use of emails and enterprise content management systems for collaborative purposes, whilst offering a smoother workflow from idea generation to structured outputs. Newsfeeds are creating greater flow within networks, and tools such as social bookmarking and tagging are making it very easy for people to find what they need and create valuable social signals about relevance in the process. On top of these, blogs are being used for discussion and knowledge sharing, and wikis are providing a very simple and adaptable collaboration platform that helps people organize and re-factor knowledge within the enterprise. The key lesson in our experience is that no one tool or system should be used to the exclusion of all others. The best results we have seen derive from using a blend of social tools in a situated context.
