ABSTRACT
This chapter describes the lessons learned and the roles of leaders in managing crisis. An organizational crisis is a critical event that may pose a threat to the organizations' existence or its ability to perform its core functions properly. The leadership's vision and actions to help navigate the time of uncertainty are critical and determine the outcome of the crisis and its long-term impact. Each crisis presents different and unique challenges, patterns, and magnitudes. A crisis may have a long-term negative impact on the organization's image, function, staff, and public perception of the organization. The leadership role is essential in the successful management of crisis to minimize the negative impact on the outcome. Many organizations recover from the crisis and return to their default baseline functions as if nothing has happened. Identifying and involving stakeholders is essential to the success of crisis management.
