ABSTRACT
In the fall of 2007, the LESC wanted to know what hospital managers and sta¡ thought were the most pressing problems a¡ecting productivity and eœciency in their areas. As a result, 100 managers and sta¡ in both the clinical and ancillary departments were interviewed. Ÿe resulting
Pareto chart (Figure 4.2) shows that “supplies and equipment” was the main area of opportunity for improvement. Ÿe problem was that frontline caregivers could not quickly and easily žnd the supplies and equipment needed to provide patient care.
