ABSTRACT
The entry cautions implementers of change to assure that systems support new processes. The authors recommend asking the following questions before implementing IT systems.Is current data integrity sufficient?Do process and systems islands exist because there are multiple sources of data?Are there clear owners and governance rules for company data?What supply chains are being supported?How well are these processes functioning now?Should poor processes be streamlined or automated first?What processes within these supply chains require IT support that is not currently available?Is data defined and organized in databases to support a single source for use in end‐to‐end processes ?What information is needed from company systems to effectively measure supply chains?Is company supply chain data organized to provide a product view and market segment/channel view?
