ABSTRACT
This chapter identifies how limitations in traditional productivity measurement have led to the emergence of evidence-based management and analytics, two perspectives that appear to offer a clearer understanding of the relationships between organizational activities and policies and the labor productivity of an organization's workforce. In summing up the early era of modern management thinking, it is clear that productivity measurement focused jointly on the individual worker and the process the worker used to complete a task. To date, it is unclear whether hospitality leaders are informed of the shift toward evidence-based analytics and if informed the degree to which they are receptive to this change. In conclusion it appears that evidence-based analytics holds great promise for increasing organizational opportunities to more accurately measure the effectiveness of multiple inputs that have a direct impact on productivity. The earliest endeavors related to management science and productivity measurement were introduced by Frederick Taylor in the late nineteenth century.
