FEASIBILITY AND USEFULNESS OF INVOLVING USERS EARLY IN THE USER INTERFACE DESIGN PROCESS: A CASE STUDY

In the recent literature on human-computer interface design much attention is paid to methods that involve users at an early stage in the design process (see for example Bødker & Grønbæck, 1991; Grudin, 1991). In practice, however, many designers still experience considerable problems in eliciting information from users (Grudin, 1991; Bekker & Vermeeren, 1993).