ABSTRACT

The use of computers in the workplace is frequently cited as a source of increased occupational stress. Such stress may arise, for example, from physical strain or discomfort due to poor workstation design and layout, organisational factors such as constraints upon communication and social interaction or lack or training and user support, changes in the nature of the work, perhaps resulting in additional cognitive load, or poor design of software giving rise to an interface which is difficult to use (Briner and Hockey, 1988). This paper is primarily concerned with measurement of stress associated with the last of these.