ABSTRACT

There is a growing interest in usability evaluation and the development of appropraite methods and techniques, more specifically in software usability. This is probably due, in part, to the increase in interactive products and systems, and the general awareness of ease of use as a major issue in the overall success of interactive products. It seems that everyday products are also gaining more interest in the human factors community (e.g., Norman, 1989; Thimbely, 1991), as are various methods developed to evaluate their usability (e.g., Baber and Stanton, 1992; De Vries and Johnson, 1992).