ABSTRACT
Success of manufacturing industry depends upon the ability to compete and win orders in a world market place. ‘World class Manufacturing’ is a common phrase, but the achievement of this is not widespread. Product design and product capability are tangible standards which are easily measured and improved upon. Price and quality are criteria which are monitored avidly by management and are subjected to strident controls. Delivery performance is a further criteria which although considered important by the manufacturer is often left in the hands of fate. Raw material is launched into the factory at the correct time, allowing the proposed leadtime for manufacture. However an all too familiar scenario of expediting and firefighting follows as the impending delivery date becomes closer. Urgent, very urgent and wanted yesterday are
common methods of prioritising work. Delivery dates are achieved through queue jumping, persuasion, coercion and brute force.
