ABSTRACT

Within an enterprise, knowledge management (KM) is that process which identifies and brings to bear relevant internal (i.e., from within the enterprise) and external (i.e., from outside the enterprise) information to inform action. In other words, information becomes knowledge as it enables and empowers an enterprise’s workforce, known in this context as its knowledge workers. The information components of any KM process come in one of two forms:

1. Explicit knowledge: structured and documented knowledge in the form of written reports, computer databases, audio and video tapes, etc.