ABSTRACT
There is no doubt about it. ‘Total quality management/’ or TQM, is one of the current buzz titles, not only in business but perhaps especially in government, Indeed, TQM amounts to the favored management palliative of the last five years or so, for reasons that are painfully obvious. American production—and particularly its central products like autos—had been allowed, even forced into, shoddy usages of various sorts. These include manufacturing according to planned obsolescence, “selling the sizzle and not the steak,” and marketing dreams rather than transportation.
